Refund policy
Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.
Eligibility for Returns
To qualify, your item must be:
- In the same condition as received
- Unopened, unused, and with tags
- In its original packaging
- Accompanied by the receipt or proof of purchase
How to Start a Return
To request a return, contact us at:
📧 info@glowwsom.com
📱 WhatsApp: +965 6066 4031
Returns will need to be sent to the following address:
[INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label and detailed instructions.
⚠️ Items sent back without requesting a return first will not be accepted.
Damages and Issues
Please check your order upon delivery and contact us immediately if it is defective, damaged, or incorrect, so we can make it right.
Non-Returnable Items
We cannot accept returns on:
- Opened or used beauty/personal care products (for hygiene reasons)
- Sale items or gift cards
Exchanges
For exchanges, the quickest option is to return the item you have. Once your return is approved, place a new order for the item you want.
Refunds
Once we’ve received and inspected your return, we’ll notify you if a refund was approved.
- Approved refunds will be processed to your original payment method within 10 business days.
- Processing times may vary depending on your bank or card provider.
If it has been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at:
📧 info@glowwsom.com
📱 WhatsApp: +965 6066 4031